Key Takeaways
Therapists don’t call back because phone calls rarely result in callbacks, and they’re overwhelmed with inquiries asking questions already answered on their websites. Instead, use their contact forms and describe your specific struggles and goals rather than asking about basic logistics.
The biggest mistake people make when contacting therapists is asking questions like “How much do you charge?” or “Do you take my insurance?” These details are typically listed on their website, and overwhelmed therapists without staff simply can’t respond to every basic inquiry. This creates the frustrating cycle where potential clients feel ignored while therapists struggle to manage their workload.
The solution is simple but effective: Use the therapist’s contact form and follow this formula. Introduce yourself by name, briefly describe what you’re struggling with, and explain what you hope to achieve through therapy. For example: “My name is [Name]. I’m struggling with anxiety and relationship issues, and I’d like to work with a therapist to help develop better coping strategies and communication skills.” This approach shows you’re a serious potential client who has done basic research, making therapists much more likely to respond and schedule a consultation.
Full Transcript
So you found a therapist and you want to make an appointment and you’re not sure how to get them to respond back to you. A lot of clients complain about this, and here is the number one truth.
Phone calls do not result in callbacks, not typically, and that’s unfortunate. What you want to do is fill out their form. If they’ve got an appointment form on their website, go ahead and do that.
But in the form, here’s what you don’t do. Don’t actually say, “Hey, how much is it? Hey, do you take my insurance? Hey, are you actually accepting new clients?” Because these questions are typically on the website and the therapist is undoubtedly overwhelmed and unless they have a staff, they’re not going to be able to get back to you.
And this is a frequent complaint on social media platforms about therapists not returning such messages or such phone calls. So instead, if you must leave a phone call, go ahead, but I’d recommend the form and in the form do this instead.
Go ahead and say, “Hey, my name is so and so. I’m struggling with A, B, and C, and I’d like to work with a therapist to help get X, Y, and Z.” Simple to the point.
If you say, “Hey, I’d like to know whether or not you’ve got a free consult or whatnot,” again, it’s on their website if they do. And if they don’t, they don’t. And it’s unfortunate.
It’d be great if we had the ability to have AI agents answering for us, although I think that would be a little unauthentic. This is what I would recommend you do, and I wish you the best of luck.